Minebea Intec USA Inc. searches for an employee as soon as possible as
Field Service Technician (m/f/d) - Service
Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. With it´s headquarters in Hamburg, Germany, we offer products and services that have stood for innovation, performance and reliability for about 150 years. Our product portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems and intuitive software solutions. With around 1000 employees at 19 sites worldwide and a network of over 200 certified distribution partners make us a global player in our industry.
Location: work from home with travel to customer locations throughout Texas (Corporate Office in Holbrook, NY)
As a customer-focused Field Service Technician, you will play an important role in ensuring the smooth operation of our installation base across New Jersey. Your primary responsibilities will include providing on-site technical support, performing maintenance tasks and handling equipment commissioning. By directly assisting our valued customers at their manufacturing sites, you will contribute to maintaining high-quality service and satisfaction. The ideal candidate will possess strong technical skills, excellent custoimer service abilities and the flexibility to travel as needed.
Responsibilities:
On-Site Technical Support: Troubleshoot, diagnose and repair Minebea Intec products at customer locations
Installation & Maintenance: perform installation, calibration and preventive maintenance on weighing and inspection equipment
Customer Training: Provide training and support to customers on the proper use and maintenance of equipment
Technical Documentation: Maintain accurate service records, prepare detailed reports and provide documentation to customers
Cross-functional Support: Collaborate with sales, customer service and inside technical support teams to ensure a seamless customer experience
Qualifications & Competencies:
Experience of inspection machinery such as Checkweighers, X-Ray and Metal Detection
Experience in servicing weighing equipment or similar products
Strong problem-solving and critical-thinking skills
Knowledge of the food, beverage and pharmaceutical industries
Familiarity with PLCs, industrial software programming and industrial communication
Ability to read mechanical drawings and electrical schematics
Excellent customer service communication skills
Ability to work independently and manage time effectively
Valid driver´s license and willingness to travel within the state, also possibly Germany for training with overnight stays as and when required
What we offer:
small-sized company, embedded in an international group of companies
competitive salary plus commission/ bonus
health, vision and dental benefits coverage - we cover a large majority of the costs and employees can select from 2 options depending on the state they reside
Group Term Life Insurance; Long Term Disability; Safe Harbour matching program; Retirement Plan Plus Account
Vacation based on years of service
national holidays - comprised of 12 (combination of fixed and floating days)
sick days - based upon local requirements
Our Brand Values! Leading Technology - Trusted - Intuitive - Professional
